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Support Services And App Republishing Fee Explained

Below is a breakdown of the various support services that we provide, what’s covered, the associated fees, etc. Please note that a Support Service subscription is now required for our app service. This does not apply to legacy apps (apps that were published prior to this change).

Our Support Service covers us hosting your app, app maintenance, app code requests from Google/Apple (code and API compliance, etc), support, security updates, and app republishing.

APP REPUBLISHING

The below fee covers both the iOS and Android version of the app. Customers of one of our Support Service subscriptions do not have to pay a fee to have their app republished by us.

Alternatively, the customer can take responsibility for republishing the app. If the customer republishes the app themselves, we will provide the customer with the latest version of the app’s Source Code for no additional fee. However, if a customer republishes an app themselves, they are responsible for providing us with the required .pem file for their iOS app. The .pem file is needed for Push Notifications on iOS.

Adding or editing the content in the app does not require the app to be republished for the changes to be reflected in the live app (for most changes). However, adding new functions/features, changes to app functionality, API changes, logo changes, adding a new layout, background image changes, and/or bug fixes may result in the app needing to be republished.

NO ACTIVE SUPPORT SUBSCRIPTION

Each time your app needs to be republished there is a fee of $19.99. This fee applies to legacy apps or 3rd party customers. Click here to begin.

SUPPORT SUBSCRIPTION LIGHT

No additional fee to republish your app. The Subscription Light service is for customers that simply need hosting, maintenance, security updates, support questions answered, their app republishing fee is covered. The cost for this service is $9.99 per month.

SUPPORT SUBSCRIPTION

No additional fee to republish your app. This service is for customers that require everything in the Light Support service but they may have a larger number of weekly app updates. The cost for this service is $19.99 per month (click here).

APP SERVICE SUBSCRIPTION

No additional fee to republish your app. This service is for customers that opted to pay for their app design on a monthly basis as opposed to an upfront fee. The cost for this service is $29.99 per month and a $29.99 setup fee.

APP SERVICE SUBSCRIPTION – ANNUAL

No additional fee to republish your app. This service is for customers that opted to pay for their app design on a annual basis as opposed to monthly. The cost for this service is $299 per year.

ENTERPRISE / CUSTOM SUPPORT

Organizations and/or individuals that require extensive support/maintenance service should contact us to discuss customized support options.

IMPORTANT NOTICE: In order for the publishing (or republishing) fee to be waived, your respective Subscription Service must be active.