Tag: support

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What is the difference between your Support and Service Subscription services?

Our Support Subscription service covers maintenance and updates to your app and/or website.  Our Service Subscription service covers payment for your app.  The Service Subscription includes Support.  

How do I login to your website?

To log into our website or to access to your App Manager, click the “Account” link at the top-right of this website. To go directly to your App Control Panel login click here.      

How do I open a Support Ticket?

Click here to open a Support Ticket.  You can also open a Ticket by clicking the “Account” link at the top of the website. Please note that you must be logged-in to open a Ticket.  Click here to login. Only current customers can open a Ticket.  If you are not a customer (or a customer
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What hours / days do you provide support?

Our support ours are Monday – Friday, 9:00 am – 5:00 pm EST. Please note that priority is given to customers that open a Support Ticket. Only urgent requests are handled outside of our support hours.  The qualification of an urgent request is decided by us on a case-by-case basis.    

I ended my service subscription but now I need updates to my apps. How much does it cost?

Click here to contact us regarding your app.  Once your service subscription is renewed, we will resume providing updates and maintenance to your app.  In addition, you will regain the ability to send Push Notifications via our service. After 30 days of your service ending, we reserve the right to remove your app from our
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What if I end my service subscription? What happens to my app?

You can cancel your service with us at any time. Cancelling your subscription also cancels updates/maintenance to your app and you lose the ability to send Push Notifications via our service. Upon ending your subscription, we will provide you with the source files of your app. Please note that we reserve the right to remove your
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I have additional questions not covered here, how do I contact you?

Click here to contact us with your questions. If you’re already a customer, click here to open a Support Ticket.      

Can my app have Push Notifications?

Yes. We provide unlimited Push Notifications. Please note that although we provide unlimited Push Notifications, we do not permit abuse of the service.      

If you design my app for me, do you provide support after my app is completed?

Yes, we provide support, maintenance, and hosting during the life of your active subscription to our service.          

How do I get assistance with my app or website?

Most answers to questions can be found in our  Online Documentation. However, for additional assistance, click here to open a Support Ticket.