Tag: requests

Home Documentation requests
How do I open a Support Ticket?

Click here to open a Support Ticket.  You can also open a Ticket by clicking the “Account” link at the top of the website. Please note that you must be logged-in to open a Ticket.  Click here to login. Only current customers can open a Ticket.  If you are not a customer (or a customer
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What hours / days do you provide support?

Our support ours are Monday – Friday, 9:00 am – 5:00 pm EST. Please note that priority is given to customers that open a Support Ticket. Only urgent requests are handled outside of our support hours.  The qualification of an urgent request is decided by us on a case-by-case basis.