Tag: requests
How do I open a Support Ticket?
Click here to open a Support Ticket. You can also open a Ticket by clicking the “Account” link at the top of the website. Please note that you must be logged-in to open a Ticket. Click here to login. Only current customers can open a Ticket. If you are not a customer (or a customer
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What hours / days do you provide support?
Our support ours are Monday – Friday, 9:00 am – 5:00 pm EST. Please note that priority is given to customers that open a Support Ticket. Only urgent requests are handled outside of our support hours. The qualification of an urgent request is decided by us on a case-by-case basis.