Category: Frequently Asked Questions

Home Documentation Frequently Asked Questions
What is the difference between your Support and Service Subscription services?

Our Support Subscription service covers maintenance and updates to your app and/or website.  Our Service Subscription service covers payment for your app.  The Service Subscription includes Support.

How do I disable 2 factor authentication for my iTunes Connect account?

Click the link below if you need to temporarily disable 2 factor authentication on your Apple iTunes Connect account: https://helpdesk.awosoft.com/hc/en-us/articles/115000824352-How-to-turn-off-two-factor-authentication-for-Apple-ID-   NOTE: Be sure to enable 2 factor authentication when the process that is being conducted is completed.    

What coding languages and frameworks do you use in your apps?

Below you’ll find a complete list of the various frameworks and coding languages that we use in our applications and App Manager:   FontAwesome Bootstrap CKEditor CodeMirror Chart.js DataTables nestedSortable prettyPhoto jQuery UI SweetAlert AngularJS PHP Zend Framework Ionic Cordova Browser Insomnia MusicControls AdMob Pro AppEvent App Version BarcodeScanner Camera Hot Code Push Device File
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Can I add additional features to my app after the design is complete?

Yes, all of our features are available to you during the life of your service subscription. Click here to open a Support Ticket to have a feature added to your app. Please note that certain features are reserved for commerce apps. Click here to see the detailed list of features.      

If you create an app for me, will my app be GDPR compliant?

Yes, apps created by us are GDPR (General Data Protection Regulation) compliant per the rules set forth by the European Union.      

How do I login to your website?

To log into our website or to access to your App Manager, click the “Account” link at the top-right of this website. To go directly to your App Control Panel login click here.      

How do I open a Support Ticket?

Click here to open a Support Ticket.  You can also open a Ticket by clicking the “Account” link at the top of the website. Please note that you must be logged-in to open a Ticket.  Click here to login. Only current customers can open a Ticket.  If you are not a customer (or a customer
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What hours / days do you provide support?

Our support ours are Monday – Friday, 9:00 am – 5:00 pm EST. Please note that priority is given to customers that open a Support Ticket. Only urgent requests are handled outside of our support hours.  The qualification of an urgent request is decided by us on a case-by-case basis.    

What features can I add to my website?

Due to the fact that we utilize WordPress software to design our websites, there are literally 100’s of features that we can add to a site.  Click here to contact us if you have any additional questions about website features.          

How do I access my App Manager to edit my app or send Push Notifications?

To access your Control Panel click here or go to https://apps.buzapps.net.